Do you want to consult us? Click Here
Take the first step towards your
goal by filling out the form above.
Get a call from our
certified expert.
Get the job done and
receive a certification.
In simple wording, Consumer complaint is a person’s dissatisfaction or unacceptable state with a company, brand, product, or service.
There is a need to protect the consumers because the goods we buy and the services we use for the necessities of our life sometimes are not of the quality we want and relatively the price we pay is of higher than the original price. And because of the consistency and abundance of these problems, we need law for Consumer protection. The government keeping this in mind passed the Consumer Protection Act.
Money spent on or the payment done for the Goods and Services will be reimbursed.
>
All the expenses related to filed complaint and the legal activities will be reimbursed.
Any Suffering or Loss including mental distress that is caused by faulty product or service will also be compensated.
The vendor or the service provider will be forced to stop unfair trade practices.
Consumer Protection Bill was introduced in Loksabha in 2019 and this act come in the place of Consumer Protection Act, 1986. Rights of the consumer given in this bill are: -
It provides protection against marketing goods and product which are harmful to life.
Right to information in regards to quality, quantity, purity, standard and price of goods and services.
Reimbursement against unfair Trade Practices.
Right of access to different products and services at competitive cost.
A Consumer Complaint may be filed on the following ground:
Service Deficiency
Medical Negligence
Product Manufacturing Defect or Defective Goods
Unfair Trade Practices or Restrictive Trade Practices
If any of the grounds given satisfied in his/her case.
If the statutory period of 2 years has not lapsed from the date of cause of action.
The consumer or the complainant must have the legal capacity to file the complaint that is he/she should be sane, solvent and major.
A consumer complaint is a complaint filed by a customer or a consumer against a business or a company for a product or service that did not meet their expectations. It can include complaints about defective products, poor service, hidden fees, or false advertising.
Consumer complaints can be filed through various channels such as online complaint portals, consumer protection agencies, or by contacting the company directly through phone, email or in person.
When filing a consumer complaint, it is important to include specific details such as the date of purchase, the product or service in question, and a detailed description of the problem. Also include any supporting documents such as receipts, warranties, or correspondence with the company.
The time it takes to resolve a consumer complaint can vary depending on the nature and complexity of the issue, and the company's response. Some complaints may be resolved quickly while others may take longer.
After a consumer complaint is filed, the company will typically investigate the issue and respond with a resolution or explanation. If the complaint is not resolved to the consumer's satisfaction, they may have the option to escalate the complaint to a higher authority or pursue legal action.
Consumers have the right to a fair and honest marketplace, to be protected from false or misleading advertising and to receive accurate information about the products and services they purchase. Consumers also have the right to seek redress for grievances through appropriate channels.